Q: What is Mediation?

Mediation is a voluntary, non-binding process using an impartial and neutral third-party to assist parties to reach mutual agreement and resolution of their disputes.

Statehood triggered in Hawaii a period of dynamic and transformative growth. Rapid changes brought opportunities and turmoil. Labor management relations in the critical sugar, hotel and shipping industries were tumultuous. In those times, labor management disputes had the potential for upsetting Hawaii's growing but sensitive and fragile economy.

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Business and construction disputes distract and direct valuable time, energy and resources away from positive and productive purposes. Valuable business relationships and reputations are jeopardized. In a business community and in challenging economic times, protracted and unresolved disputes can be particularly destructive.

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Effective mediation is both a science and an art. In facilitating the negotiation of people in conflict, mediators deal with a highly dynamic and situation-specific confluence of personalities, perceptions and procedure and their effect upon interests, needs, wants and values. Sometimes agreements and resolutions are readily reached. At other times, conflicts become intractable.

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Lou Chang, ALC.
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